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Refund Policy

Last Updated: May 13th, 2021

PLEASE READ THIS REFUND POLICY CAREFULLY.

This Refund Policy sets forth the terms and conditions of the termination of Services and money refund made available by the GemPages application ("GemPages" or "us" or "our") to you ("User" or "you" or "your"). By using the Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Services.

1. Money-back Guarantee

GemPages offers a money-back guarantee for all Starter, Professional, and Advanced Plan Users in the first thirty (30) days of your subscription. If you are not completely satisfied with our Services and you terminate your subscription within the first thirty (30) days, you will be given a full refund of the amount paid for the subscription.

After the first thirty (30) days, users can request a partial refund of the subscription upon subscription termination. The amount will be calculated based on the number of days remaining in the billing cycle. Please refer to this Shopify article to know more about subscription charges. 

2. Payment Method

We provide two payment methods: Shopify and PayPal.

Via Shopify: Use the “Get support” button in the app listing on your Shopify Admin dashboard to place a refund request.

Via PayPal: Fill out this form to place a refund request. Be noted that a refund made via PayPal is taxable and you will bear any incurred transaction fees.

After the request is successfully submitted, we will get back to you via email to confirm the request and provide further instructions. The whole process should take around 3 to 5 business days.

3. Refund Eligibility

Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled, and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.

4. Termination

GemPages may terminate your access to the Services, without notice in the event that: 

  • You fail to pay any fees due. See more details in Shopify’s Terms of Service.
  • You violate our Acceptable Use Policy.
  • Your conduct may harm GemPages or others or cause GemPages or others to incur liability, as determined by GemPages at our sole discretion. 

In such an event, GemPages shall not refund you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, GemPages may charge you for all fees due for the Services for the remaining portion of the then-current term.

5. Update Notice

We can make changes to the policy anytime without prior notice. The date of the latest update is displayed on top. For any inquiries, please contact support@gempages.help.