Legal

GemPages Affiliate Program Agreement

Last updated: Oct 24, 2025

Table of content

Please read this affiliate program agreement carefully.

This Affiliate Program Agreement (“Agreement”) is entered into by and between Gemcommerce Co., Ltd, the owner of GemPages Application ("GemPages", "we", "us" or “Company”) and the individual or entity participating in the Affiliate Program ("Affiliate" or "you"). This Agreement governs your enrollment in the Affiliate Program ("Program"). By registering for and participating in the Program, you agree to comply with the terms and conditions set forth herein. These terms and conditions are binding, and your participation in the Program is expressly conditioned upon your acceptance of and compliance with this Agreement.


We reserve the right, in our sole discretion, to make changes, supplements or modification to these Terms at any time and for any reason. In such cases, we shall make a reasonable attempt to notify you. If you do not agree to the update or replacement, you may terminate the Agreement as described below.

Definitions

  • “Affiliate” and “You” means any individual or legal entity that has been approved by us to participate in the Affiliate Program for the purpose of referring and promoting customers to GemPage.

  • “Refferal Link” means the unique tracking link you place on your site or promote through other channels.

  • “Affiliate Lead” means a customer prospect who clicks on the Referral Link that we have made available to you via the Affiliate Dashboard.

  • “Affiliate Dashboard” means the tool that we make available to you upon your acceptance into the Affiliate Program and for you to use to participate in, and track your referrals & commissions.

  • "Agreement" means this Affiliate Program Agreement and all materials referred to or linked to here.

  • “Balance” refers to the amount of money an affiliate has earned in commissions but has not yet received payment for. The balance is the sum of all the commissions earned by the affiliate from successful referrals, minus any deductions or fees that may be applicable.

  • “CommissionShare” means the percentage of revenue that an Affiliate is entitled to receive for each Qualifying Purchase made by a referred customer under the terms of this Program.

  • “Customer Transactions” means those transactions by Affiliate Leads that are eligible for commissions to the Commissions and Payment Method’ section of this Agreement.

  • “GemPages Affiliates” are all stakeholders, including but not limited to influencers, freelancers, bloggers, experts, etc., who want to promote GemPages in their own traffic.

  • "GemPages Content" means all information, data, text, messages, software, sound, music, video, photographs, graphics, images, and tags that we incorporate into our services.

  • “GemPages Products” means GemPages Landing Page Builder.

  • “Qualifying Purchase” and “Customer” refers to a purchase of the GemPages made by a user who clicked on a unique referral link provided by an affiliate and completed the purchase successfully within the specified time frame, not including the refund or money-back circumstances.

  • “Referrals” refers to a Qualifying Purchase or Affiliate Lead.

Affiliate Application Process 

1.  Application Submission

Upon submission of your application to join the Program via the designated application form, we will review and evaluate your application. During this process, we may reach out to you and request additional information (besides those listed), including but not limited to questionnaires, assessments, or certifications. The purpose of this process is to assess your eligibility and alignment with the Program. Failure to receive a written response from us within thirty (30) days from the date of submission shall constitute a deemed rejection of the application, and we shall have no further obligation to provide reasoning or justification for such determination. You have the right to re-submit the application using the same email address, provided that you have made the necessary adjustments to align with GemPages’ eligibility criteria.


For all GemPages Affiliates, we will state our offer via email or other available means of communication provided by the company. If the prospective Affiliate does not reply within thirty (30) days from the date of transmission, we consider the offer to be rejected.

2.  Affiliate Acceptance

To be considered for acceptance into Program, you must meet the following criteria:

  • You must be at least 18 years old, or the age of majority in your country of residence.

  • You must own and have administrative rights to a promotional channel such as a website, blog, YouTube channel, or other social media platform. In addition, your channel must be actively maintained, regularly updated, and demonstrate real engagement (e.g., followers, traffic, comments).

  • The content on your promotional channel must be original, lawful, and not misleading. It must also be legitimate and aligned with the branding, values, and standards of GemPages.

  • All submitted information must be complete and truthful. Misrepresentation is grounds for immediate rejection.

  • Having an active Shopify Partner account is a plus. An active Shopify Partner account may strengthen your eligibility by demonstrating familiarity with the Shopify ecosystem.

Upon providing written acceptance of our offer, the terms and conditions of this Agreement shall apply in full force and effect until terminated, per the terms set forth below.


After being approved, your Affiliate Dashboard will be automatically elevated to Affiliate status, enabling access to tracking tools and features related to your affiliate performance and activities. You must update all required information after accessing your Affiliate Dashboard and take full responsibility for the submitted information.


In addition, you will be given a unique Referral Link that you can use to promote GemPages on your own traffic.

Referral Link Usage Guidelines 

Referral links are used for tracking purposes only. You agree to:

  • Only use the Referral Link obtained from the Affiliate Dashboard

  • Do not modify the Referral Link in any form. This prohibition includes, but is not limited to, altering the URL structure, shortening the link, cloaking it with redirect tools, or making any changes to the associated tracking code. 

  • Do not place links in inappropriate or unauthorized locations, including but not limited to spam emails, pop-ups, paid advertising platforms (e.g., Google Ads, Facebook Ads) using GemPages brand terms without our prior approval, illegal websites, or any other channels that violate applicable laws or these Terms.

Modifying or misusing Referral Link constitutes a material breach and may lead to commission loss and immediate termination of Affiliate status without advance notice.

Affiliate Marketing Materials

After being approved to join our Affiliate program, you will have full access to GemPages marketing materials. GemPages may feature top-performing affiliates in our newsletters or blog as part of our co-marketing efforts including but not limited to:

  • Brand assets and marketing materials.

  • Extensive product introduction with key-value propositions & winning points.

  • Support from our dedicated Partnership Team.

  • Access to our knowledge bases with tutorials & guidelines.

Commissions and Payment

1.  Commissions

You receive a recurring commission based on the customer’s first purchase and the tier of the product purchased. Accordingly, you will be entitled to a lifetime commission equivalent to 25% of the paid subscription value after deducting 20% Shopify’s service fee.


The Commission shall be calculated based on the net value of the Qualifying Purchases, after deducting 20% Shopify’s service fee. This fee is applied to the actual amount received, after all discounts, promotions, or price adjustments.


Any additional programs, such as Multi-Store Discount, Nonprofit (etc.), cannot be combined with the Affiliate Program.



You cannot refer yourself and will not receive a commission on your own accounts. There is also a limit of one commission per referral. If someone clicks the link on your site and orders multiple accounts, you will only receive a commission on the first order.


The available commission is displayed on your Dashboard.

There is no time limit for commissions as long as the Affiliate Lead you referred to GemPages continues to be a paying customer.

2.  Pending

After a period of 30 days from the date of a Qualifying Purchase made for monthly or yearly subscriptions, the commission will be granted, but it could be adjusted or revoked based on whether the referral continues with their subscription or decides to cancel and receive a refund.


Commissions that have been approved will be displayed in the “Balance” section of your Affiliate Dashboard. Those still undergoing the 30-day review period will be listed under the “Pending” section.

3.  Payout

To receive a payout for your commission, you must have a PayPal account associated with the email address you used to sign up for GemPages. If your PayPal email address differs, you can change it by clicking the “Settings” icon in your Dashboard.


All commission payouts are processed exclusively via PayPal. It is expressly stated that requests for alternative payment methods, including but not limited to bank transfers or e-wallets, will not be accepted under any circumstances, regardless of the reason provided by the Affiliate. Affiliates are responsible for ensuring that the PayPal account is active, accurate, and capable of receiving funds. In the event that a transaction failure, reversal, or any associated fee arises due to errors, limitations, or restrictions from the Affiliate's PayPal account, the Affiliate shall bear full responsibility for all such costs.


To receive a payout, you must submit a request through your Affiliate Dashboard. Requests must be submitted no later than the 24th of each month. Approved payouts will be processed in the first week of the following month. Once the payment is made, PayPal will send you a confirmation. Please note that your balance must be at least $50 to request a payout.


In case the balance is less than your payout request due to an adjustment of your commissions, we reserve the right to cancel your request.


You are responsible for all reversals, chargebacks, claims, fees, fines, penalties, and other liability incurred when requesting any payments.

4.  Commission Adjustments

4.1  Upgrade & Downgrade Plan

You are eligible to receive additional commissions based on the incremental value if a customer upgrades to a higher-tiered plan. Conversely, if the customer downgrades to a lower-tiered plan, the corresponding difference will be deducted from your commission.


Please refer to this link for more information about the Shopify app billing cycle.

4.2  Refunded Purchases

Valid Referrals will be included with each commission payout. If a purchase is refunded or charge-backed, a commission will not be paid out for that referral.


We reserve the right to make adjustments to your commission balance at any time. In the event of an overpayment, refund, chargeback, or other disqualifying circumstance, the corresponding amount will be deducted from your future commission earnings. You will not be required to remit any funds directly; however, your balance may reflect a negative amount until the adjustment is offset.


We may, at our sole discretion, reject Affiliate partner commissions for any reason.

5.  Inactive Accounts & Commission Forfeiture

An Affiliate account is considered inactive if no visits have been generated after a one-year period and will then be permanently deleted.


The Affiliate Partner acknowledges that, upon the deletion or termination of your account, whether initiated by you or by us, all remaining balance (if any) shall be permanently cleared and deemed forfeited. No payouts or refunds shall be made for such commission amounts following account deletion.


GemPages encourages all our Affiliates to actively promote GemPages to keep earning referrals. Please let us know if we can help you develop ideas on how to promote GemPages.

Cookie Duration and Referral Conditions

When a potential customer clicks on your referral link, a cookie is stored in their browser to track your referral. The cookie is then stored for a generous 45 days to give your referred customers time to decide if they wish to install GemPages or ask us any pre-sale questions they may have.


A referral will not be recorded in the following cases:

  • The customer uses a different browser to install than the one they originally used to visit our site (because the cookie does not exist in that browser). In addition, the failure to record a referral may result from the customer accessing the referral link through a private or incognito browsing session, intentionally deleting browser cookies, disabling cookie functionality, or implementing privacy settings that block the storage of tracking data.

  • The customer has installed GemPages before visiting the Referral Link. 

  • The customer installs after the cookie expiration date (cookie eligible for 45 days).

  • The customer visited a different Referral Link. We only approve the last link.

Term and Termination

1.  Term

This Agreement is applicable as long as you participate in the Affiliate Partner Program until terminated.

2.  Termination 

We reserve the right to revoke Affiliate status before and after being approved for any reason or choose whether to provide an explanation or reason to revoke Affiliate status. Your Affiliate application and status in the Program may be suspended or terminated for any of the following reasons:

  • Unrecognizable profile & Unreliable business (name, website, etc.)

  • Inappropriate websites or advertisements on sites containing or promoting illegal activities.

  • Self-referrals, fraudulent transactions, suspected Affiliate fraud.

  • Inappropriate advertisements (False claims, misleading hyperlinks, etc.).

  • Spamming (mass email, mass newsgroup posting, etc.).

  • Failure to disclose the Affiliate relationship for any promotion that qualifies as an endorsement under existing Federal Trade Commission guidelines and regulations, or any applicable state laws.

  • Violation of intellectual property rights, i.e. using our logos without permission.

  • Offering rebates, coupons, or another form of promised kickbacks from your Affiliate commission as an incentive.

  • The Affiliate promotes on websites that we do not believe are aligned with our industry or business may be rejected.

In addition to the foregoing, GemPages reserves the right to terminate any Affiliate account at any time, for any violations of this Agreement or any reason.

Prohibited Promotional Methods

We welcome all Affiliates with an established or growing audience to take part in promoting our products. This section highlights some methods not permitted when promoting our Referral Link and products to protect those involved in the Affiliate Program. Violations of these terms will result in automatic termination, and a payout final will not be released. If you have ideas you are unsure about, you can always contact our Partnership Manager for additional support.


Prohibited methods include:

  • Promoting GemPages or our Referral Link on coupon, deal or discount sites.

  • Using paid advertising to promote your Referral Link. Purchasing ads through services like Google AdWords, social ads, or retargeting ads and using our brand keywords.

  • Misrepresenting and/or modifying any aspect of GemPages, including but not limited to the branding, products features, terms, and image.

  • Using the app for personal branding.

  • Offering others incentives such as portions of your commission.

  • Creating and using email/website domains with our company name, “GemPages”.

  • Engaging in any form of spamming, whether through the unsolicited distribution of Referral Link via emails, advertisements, comments, social media posts, or other communication channels. Please respect the posting rules of any third-party websites you use to promote GemPages.

  • Cloning our site, copying our site, using our copyrighted site assets, and pretending that a site created by you is an official GemPages site is unethical and prohibited (this includes using services that automatically clone websites, or place them into iframes).

  • Claiming that you are from, endorsed, or operated by GemPages.

  • Create, join, or engage in any third-party affiliate networks or sub-affiliate arrangements for the purpose of promoting GemPages, unless prior express written authorization has been obtained from GemPages.

  • Use direct linking to any internal or external page of the GemPages website or associated properties without securing prior written consent from GemPages.

  • You may not bid on keywords including “GemPages”, “Gem Commerce” and any other GemCommerce-owned trademarks, or misspellings thereof in any search advertising platform.

Communications and Notifications

By becoming an Affiliate, you agree to receive emails from GemPages. These emails will be sent to Affiliates only and may provide you with relevant news and updates to help you effectively promote our product. We may also send you surveys and questionnaires inquiring about the GemPages experience and suggestions to improve the app.


As an Affiliate, you may be privy to time-sensitive information, which can only be used for promotion after the declared time and date. We are committed to ensuring that you do not receive any form of spam or unsolicited messaging from our end.

Significant notes

Accepting these terms and conditions provides your nonlegal agreement to abide by them. By registering and being approved as an Affiliate in our Affiliate program, you agree that your commissions are subject to approval before they are accepted and subsequently paid. You shall maintain the confidentiality of all customer-related data obtained through referral activities. This includes, but is not limited to, store domain, subscription plan, or any other personal information (if any). Such information must be securely stored and not disclosed to any third party, except where disclosure is required by law, court order, or a competent governmental or regulatory authority. Any breach of this obligation may result in immediate termination from the Program.


The relationship between the parties is that of independent contractors. Nothing in this Agreement shall be construed to create any partnership, joint venture, agency, or employment relationship between the parties. Each party shall remain responsible for its own acts, omissions, and obligations under this Agreement. Any legal claims arising from this Agreement shall be limited to the rights and remedies expressly provided herein.

Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam, without regard to its conflict of law principles.


Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiations between the parties within thirty (30) days from the date either party provides written notice of such dispute.


If the parties fail to reach a resolution within the specified period, the dispute shall be submitted to the competent courts of Hanoi, Vietnam, which shall have exclusive jurisdiction to adjudicate the matter.


Each party irrevocably submits to the jurisdiction of such courts and waives any objection based on venue or inconvenience forum. The prevailing party in any such proceeding shall be entitled to recover reasonable legal fees and costs incurred in connection with the dispute.

Contact us

For verification purposes, please contact us from the email address you registered with in our Affiliate Program.

If you have any questions about our Affiliate Program Agreement, direct your email to partnership@gempages.help  or send it by post to:


GemCommerce Company Limited

5th Floor, Artemis Tower, 3 Le Trong Tan Street, Phuong Liet Ward, Hanoi City, Vietnam