Everything You Need to Know about Shopify Order Status Page

What is the Shopify order status page, and how important is it for your eCommerce store? While it can appear as a simple screen to tell customers that their orders have been confirmed, there are several handy components you can add to this page to make the user experience better. This article will give you everything you need to ace the Shopify order status page and more.

What is the Shopify Order Status Page?

The order status page gives customers a confirmation of their purchase, which is also a good tool for merchants to add details that elevate their user experience.

The Shopify order status page is a centralized web page where all the details surrounding an order placed by a customer can be viewed. It often appears after customers have made a successful purchase. For Shopify stores, this page can be accessed through the order notifications or via the order index page at any point after their orders have been confirmed.

Here are the details you will find on a Shopify order status page:

• Order details (product name, quantity, etc.)

• Payment method

• Email and telephone number used (if any)

• Billing and mailing address

• Total cost breakdown

• Estimated delivery date

Is the Shopify Order Status Page Customizable?

Yes, it is common to customize the Shopify order status page to your liking. While the main purpose is straightforward, there are still ample opportunities to adorn this page to reflect your brand. A default order status page provides basic order details, and while this will suffice for a newly-launched store, a more personalized page is needed for a well-rounded customer experience. Whichever interface you decide to go with, whether it is a theme from the Shopify official store or a template from a third-party page builder, every facet can be tailored. There are three ways merchants can customize the Shopify order status pages.

Method #1: Basic Customization

The most elementary yet fully functional aspects of your order status page can be customized with Shopify’s built-in features in the admin dashboard. This level of customization is accessible to all merchants thanks to its low-code requirement, and the add-ons are sufficient to the majority of Shopify stores.

Method #2: Advanced Customization

If you are in the boujee Shopify Plus club, the freedom to craft a custom order status page is more significant. As of now, the checkout.liquid file can still be accessed to fully change up the structure and details on the order status page. However, after August 28, 2025, Shopify Plus merchants are required to migrate to Checkout Extensibility - an all-in-one customization tool for the checkout experience. With this approach, sellers can go full throttle by adding checkout functionalities that suit their needs, upping security, and creating a seamless checkout process for their customers.

Method #3: Extended Customization with Third-Party Apps

If you seek more personalized features, opting for a third-party app is not a bad idea. ReConvert, AfterSell, and Zipify are all trustworthy tools that work well with the Shopify interface. These apps give you aptly assistance to revamp the page layout, add product upsells, show discounts, and more - all without coding knowledge.

How to View the Shopify Order Status Page

Checking the order status page before customers start placing orders is crucial to pinpoint areas that need to be improved.

Step 1: Log into Your Shopify Account

Log in to your Shopify account from the login web page.

First, enter your credentials for the Shopify account as usual from the login web page.

Step 2: Click on the Orders section

Navigate to the Orders tab in your dashboard.

In the Shopify admin dashboard, click on Orders from the side menu. A list of all the orders made on your eCommerce store will appear, marked by a specific number. If you have an extensive list, you can filter these orders by their status (i.e., unfulfilled) for more effective searching.

Step 3: Choose View order status page in the Order details page

Pick an order and view the order status page.

Click on an order to view its details. You can check the product name, quantity, thumbnail, total cost, and customer information all on one screen. If it is a test order, it will be made clear at the top of the page. From the right-hand side, choose More actions > View order status page.

Step 4: Check the order status and its URL

Check the order details in the order status page.

From here, the order status page will appear on a separate tab. More information can be found here, including the different statuses of the order:

• Confirmed: the order has been verified in the system, but no delivery movement has been made

• In progress: the order is being processed and could be partially/completely fulfilled

• Shipping: the order has been shipped and is in the proximity of the customer’s provided mailing address

• Delivered: the order has been delivered to the customer (proof of delivery could be attached)

• Attempted delivery: one or several delivery attempts have been made but didn’t succeed. This status could be the result of a wrong address or issues made by the local shipping carrier

Apart from the statuses, the Shopify order status page URL is also an important component that one can utilize to improve the customer experience. Should this link be sent to your buyers to provide the needed order information, the URL has to make sense as well. A well-structured URL tells customers exactly where they are and what kind of details they can expect on the page. A good rule of thumb is to keep it short and easily traceable. For instance, the URL for order #1005 could be www.shopifystore.com/orders/1005.

Customize the Shopify Order Status Page in 3 Easy Steps

In this section, we will walk you through three simple steps to customize the order status page on Shopify right from the admin dashboard. This method is available for all users, and one has the liberty to make several changes at once to tweak the interface of the order status page to their liking. Let’s get right into it.

Step 1: Access Settings in the Shopify Admin Dashboard

Click on the Settings tab in your dashboard.

Once logged in to the Shopify admin dashboard, navigate to the Settings tab in the bottom left corner of your screen.

Step 2: Choose Checkout from the Side Menu

Open the Checkout section.

From the list, choose Checkout to open the checkout section, where everything regarding the checkout process can be seen.

Step 3: Customize the Shopify Order Status Page from the Additional Scripts box

Add your own scripts into the box to customize the order status page.

Scroll down to the Order Status page, additional scripts section. This box is reserved for you to add custom scripts and any elements that will be mirrored on the actual order status page. Here are a few examples:

• Update the URL: change the current URL to something more memorable and user-friendly

• Implement tracking pixels (Google Analytics, Meta, etc.)

• Add branding elements: forms, videos, logos, personalized message

• Use custom HTML, CSS, or JavaScript

After applying these changes, double-check the preview to make sure all the desired modifications are correct. Lastly, click Save to lock in this new version of your Shopify order status page.

6 Vital Elements to Add to the Shopify Order Status Page for a Better Customer Experience

Timely Order Status Updates

Showing shoppers their order information alongside a confirmation email is standard procedure, but mayhaps not enough. Instead of opening up the email and clicking on the tracking link manually to check on their order status, why not make it easier for them by sending status updates straight to their email inboxes? This way, customers are promptly provided with real-time statuses of their orders, meaning no more waiting in the dark. Brands are more prone to gain trust and loyalty with this simple add-on.

To enable order notifications, follow these steps:

Step 1: Access the Notifications tab.

Adding notifications is a recommended practice to give customers updates about their orders.

Log in to your Shopify account. Go to Settings > Notifications > Customer notifications. Click on this section to open up the tab.

Step 2: Customize the notifications.

Make changes to different types of notifications at different stages of order delivery.

In this section, options to customize each notification in different phases of the order status are available. Everything from Order confirmation, shipping confirmation, out for delivery, to order canceled can be personalized as notifications. Additionally, choose whether to send these updates via SMS.

Once satisfied with all the messages, click Send test email to test your newly updated notifications.

Personalized Thank You Message

The order status page is also known as the Thank You page, so a thank you message is not to be understated. You can hit them with a short and sweet message like ‘Thank you for your order’ or jazz it up a notch. By using Shopify’s Liquid coding language, try addressing the customers by their first names to humanize the message. For example, a custom message along the lines of ‘Thanks for shopping with us, Greg! Sit back, relax, and get ready for your package.’ gives customers a more lasting impression of your brand in comparison to a generic message.

Product Upsells or Recommendations

Encourage buyers to make more purchases by placing product upsells and recommendations on the order status page.

Among all the places where product upsells and recommendations make sense, the order status page is one of the most effective. This is a golden opportunity to suggest items that match the products that have just been ordered, enticing shoppers to go back and place another one. To implement this element, let the upsell apps such as Vital or ReConvert handle the nitty-gritty for you. A good practice is stringing along an exclusive offer to encourage a second purchase right away.

Social Sharing Buttons

The order status page should be kept clean and minimalist to highlight the main information, but it doesn’t mean that other elements are to be completely omitted, as long as they possess a clear purpose. The handy social sharing options are incredibly helpful to boost your brand’s image via customers’ endorsement. Simply implement buttons of common social media platforms (Facebook, Instagram, TikTok, Pinterest, and X), include a pre-written message, and hashtags for lightning-speed sharing. Customers have a chance to show everyone their latest purchase, and you are given more reach through the good old word-of-mouth marketing.

Post-Purchase Feedback Form

Feedback is important to stay aware of the customer’s perception of one’s brand, and putting it at the end of the purchase funnel is helpful to brands to keep track of it.

Once the order is complete, don’t miss the chance of garnering customer feedback on their shopping experience. A simple, non-intrusive pop-up is all you need to gain more insights to improve the sales funnel, website navigation, or any element of the shopping journey. Remember to keep it succinct, alongside a star-rating system for a quick yet effective post-purchase feedback form.

Dedicated Customer Support

Customer support should be one of the priorities from start to finish, meaning the options to reach out to your support team should be made clear on the order status page. Add embedded links or buttons for opening up a live chat window, sending an email, or calling your business directly. Additionally, a link to your help center or FAQ web pages solidifies your dedication to providing post-purchase customer service.

The Bottom Line

There is no harm in using the default Shopify order status page, as it does the job adequately. However, learning how to amp up this seemingly mundane page is the key that will unlock more potential for your eCommerce store. By adding new elements that streamline the post-purchase experience, you put yourself shoulder-to-shoulder with the veteran merchants who are masters at keeping customers coming back. Our tutorial is quick and easy to follow, so make sure to give it a go and witness positive growth in your business!

FAQ about Shopify Order Status Page